What is a FedEx Shipping Exception | send products (2023)

What is a delivery exception?Sometimes, a FedEx shipment may not arrive at your doorstep within the promised time frame. Or, but the shipper or customer receives notification from FedEx of a shipment exception before it arrives.

While this can be upsetting for the customer, it's youparties: Understanding

unlikely to be cause for concern,and it is possible that the causefedex deliveryexceptionwill refund shipping costs (if you ask right).

FedEx Delivery Exceptions: The Basics

fedex letters10 status exception codesnoting the reason for changing the delivery method, "business as usual", model for a particular shipment. Again, not all indicate that the package will arrive late, just that something else has happened.

(Video) How to ship a package with FedEx

What does the "Exception" status mean?

This could be a delay due to customs clearance, bad weather or possibly a natural disaster, a problem with the delivery vehicle such as a flat tire, a driver trying to deliver at a closed company, a collection exception when the package is not from shipper's usual location, or even if FedEx holds the shipment for delivery closer to the commitment date. A package with a damaged barcode, a holiday, or someone having lunch and not opening the door to sign the package can also trigger a shipping exception.

How to avoid sending exception code

Some shipping exceptions that cannot be avoided. For example, the weather or early closing of business during the day. However, there are others that you can plan. Here are some to consider:

  • Re-quality check:Orders may be delayed if a digit of the postal code or numerical part of the address is incorrect. If you see an increase in errors, it could indicate a weakness in your business. Perhaps an employee can check outbound packages to ensure addresses are correct or that barcodes are easy to read and adhere well to packages.
  • Review the packaging:If the boxes leak or fall apart, this may be your responsibility as the shipper. Not only will the package and potentially its contents be damaged (due to its failure), but it could also be delayed. If you have reports of damaged packaging, review your system to see if there is a problem within the company or with the distributor. provided by FedExpacking guidelineseliminate or reduce problems.
  • Shipping damage:In rare cases, FedEx may damage a package in transit, which may cause a delay in the carrier's inspection. FedEx usually covers the first $100 in damages and provides additional insurance that can be purchased when setting up your shipment. Third-party companies also offer insurance options, some of which are cheaper than policies offered directly by carriers. If you or your customer receive a shipping damage exception message, please retain all original packaging materials after the item is delivered for us to process the claim.
  • Remind customers that delays can be caused by:If customers enter their own shipping information, your site can automatically remind them to double-check their entries to confirm they've reviewed them. Remind them that any errors on their part could result in delays and possible additional charges. While no customer would want an exception or delay in shipping, if they needed to confirm their details, they could find themselves to blame for shipping issues.
  • Construction of holiday overtime:Holidays like Thanksgiving and Christmas are an obvious time to notify customers of potential delivery delays. However, local holidays such as Mardi Gras and St. Patrick's Day, are also valid reasons for the FedEx shipping exception in certain parts of the country.

Alerting customers to potential delays before shipping a package makes it much easier to set customer expectations and improve relationships. Getting a late shipping service exception is less of an issue for customers if they knew before shipping that they could bring it forward.

Understanding the FedEx® Money Back Guarantee

Sometimes there is an appeal if yourto sendmentexceptionresults in a delaypackagedelivery, defined as more than 60 seconds after published or quoted FedEx time.

(Video) The Cheapest Way To Ship A Package – USPS Vs FedEx Vs UPS

FedEx offersMoney back guaranteeshipping costs for each shipment within the US via FedEx Express, FedEx Express International, FedEx Ground and FedEx Home US, FedEx International Ground when using the brokerage option, and certain FedEx Freight shipments. Customers can get a refund or refund of shipping costs.

The money-back guarantee will not automatically apply. This leaves the customer with the responsibility of staying within a complicated and sometimes narrow range of acceptable returns.

Of course, there is a long list of exceptions where refunds will not be processed. It's helpful to understand these exceptions to know how to maximize the success of your shipment and when it's legal to pick up your shipment in case of delays.

Exceptions where the Money Back Guarantee does not apply may include:

(Video) FedEx explains reasons for shipping delays

  • unreadable shipping label
  • Wrong or incorrect address
  • harsh weather conditions
  • Air traffic control issues
  • FedEx receives a request to redirect a shipment from the shipping address to the FedEx warehouse.
  • Your shipping location is releasing an unexpectedly large number of packages.
  • Your payment instructions or FedEx account number are invalid or out of good standing.
  • The package has not been delivered or has been returned.
  • There is a natural disaster, an act of terrorism or a civil riot.
  • There has been an actual or planned strike, including in organizations other than FedEx.
  • There is a miscommunication at FedEx or elsewhere.
  • The FedEx Ground package was accepted after the location's standard pickup time (adding an extra transit day to the scheduled delivery date).
  • The FedEx Home Delivery package did not contain the correct recipient's phone number in the appropriate field.
  • The shipment contains dangerous goods or dry ice.
  • The package was delivered at certain times on Thanksgiving or Christmas.
  • The person who was supposed to collect or sign for the package was either unavailable or refused to accept it.
  • Regulatory or security delays at the recipient's location caused the delay.

There's more in the fine print, so don't take this list as exclusive. To checkFedEx Service Guidefor all the details.

Requesting and Processing FedEx Returns

Requesting and processing FedEx shipping refunds is also strictly regulated by FedEx. In the case of a refund due to what they consider a "service interruption", i.e. they are responsible for it, they require the shipper to notify them via the FedEx Billing Online application, the invoice correction feature on the FedEx website FedEx or through telephone invoice correction system. The ordering method you need to use may depend on the FedEx service.

You will need your FedEx account number, tracking number and shipping date. And this has to be done quickly. They require requests for these shipping charges to be received within 15 calendar days of the invoice date or within 15 calendar days of the shipment date, depending on how you pay for the services.

FedEx may suspend the Money Back Guarantee at any time, in its sole discretion, leaving the shipper with no other remedy.

(Video) 10 SHIPPING SECRETS USPS, Fedex & UPS Don't Want You to Know!

Does that sound like a lot of very technical work? Do you have someone on your team who can handle this and get it done quickly and accurately? If that's not your company's strong suit, you're probably wasting money doing it yourself.

And this is where a company like Shipware comes in. warehousesinvoice recovery and audit solutionit's a technology that not only identifies issues with FedEx services on each customer's invoice, but automatically submits refund requests every day. The money appears in your account as a service credit and Shipware only takes a small portion of it as payment.

There are no out-of-pocket service fees and no work on the part of the broadcaster other than counting the savings. Integration into Shipware's secure platform takes less than five minutes and proceeds automatically.You cannot completely avoid it.oFedExto sendmentexception, but you can get the refunds you deserve if you're proactive.

On ships of ships

send productsprovides smart, innovative solutions and distribution strategies for bulk and groupage shippers. Whether you ship via FedEx, UPS, USPS or regional carriers, ourinvoice auditEUcontract optimization servicescan reduce package and LTL (less than one truckload) shipping costs by 10 to 30 percent without interrupting your ongoing operations.

(Video) 10 Easy Ways to Ship with FedEx

Our team of experts has over 200 years of experience in carrier pricing. We negotiate thousands of FedEx, UPS and LTL contracts and save our customers an average of 19% on shipping costs.

Ready to stop overpaying?


What is a FedEx Shipping Exception | send products? ›

A delivery exception means your package is temporarily delayed while in transit due to unavoidable circumstances. The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions.

What do I do when my FedEx package says exception? ›

If a delivery exception occurs, FedEx will provide you with the tracking information, a description of the issue, and the expected delivery date. Contact FedEx at 1-800-Go-FedEx.

Will I still get my package if it says shipment exception? ›

A delivery exception may be issued anytime a package is delayed or undeliverable, but it doesn't always indicate that your package will arrive late. In certain instances, a package does still arrive at its final destination on time, even after a delivery exception occurs.

What are shipment exceptions? ›

In simplest terms, a delivery exception is when a package experiences a delay while in transit. A package might experience a delivery exception for a wide range of reasons, ranging from a problem with the recipient's address to a missed hand-off or an issue with the carrier, whether that's USPS, FedEx, or PMX.

How long is a shipment exception? ›

The duration of a shipment exception depends on what caused the delay, but most exceptions are resolved in less than seven days.

What does status exception mean? ›

The status 'Exception' means that an unexpected event is delaying the delivery of your package. Some examples include: Customs delays. Holidays. Strikes.

Can you pick up a package from FedEx? ›

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. Once redirected, you can pick up packages on your schedule at locations that are convenient to where you work or live.

How long does FedEx shipment exception last? ›

Should you contact FedEx to fix the shipment exception status? Yes, contacting FedEx is best to fix the shipment exception status. However, the delivery exception status resolves itself within seven days most of the time.

What does it mean when FedEx says shipment exception barcode label unreadable and replaced? ›

Barcode label unreadable and replaced: The label on the package was damaged so FedEx printed a new label and replaced the old one. Your package will continue its transit and deliver like normal.

What happens if a package needs a signature and no one is home? ›

If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient's door.

How do I resolve a shipment exception? ›

Here's what to do if you notice an exception while a package is in transit.
  1. Contact the carrier. You should be able to look online for the exact location of the package and reason for the delivery exception. ...
  2. Contact the customer. ...
  3. Issue a refund or resend the package.
Feb 27, 2023

Why does FedEx say cash on delivery due? ›

The message at the top of the FedEx app reads “Cash on Delivery Due.” Cash on Delivery (COD) means that under the right circumstances, you'd need to provide money at the time of delivery. This can be the case if you owe taxes on an international delivery or if the package was not paid for in full.

What does shipment on hold exception mean? ›

What is delivery or shipment exception? A delivery exception (or shipment exception) occurs when a shipment is temporarily delayed or stalled in transit. There are many possible reasons, such as customs delays due to wrong Harmonized System (HS) codes or poor documentation.

Why does FedEx take so long? ›

FedEx Delayed Packages

One of the most common reasons that FedEx will delay a package is because they themselves decide that it needs to be delayed, either to be further scrutinized, further investigated, or further searched through by the necessary authorities.

What is a FedEx package delayed due to local reasons? ›

'Local delays' include local events, in the delivery area, outside of the control of FedEx such as major sporting events, local holidays, etc. If your package status is 'Local delay': Please note that every effort is being made to deliver your package as soon as possible.

What does approved as an exception mean? ›

Related Definitions

Approved with exception means that the items listed as exceptions are in conflict and not approved.

What will happen when an exception is not processed? ›

If an exception is not caught (with a catch block), the runtime system will abort the program (i.e. crash) and an exception message will print to the console. The message typically includes: name of exception type. short description.

What does request for exception mean? ›

Exception request petitions are for registration errors or extenuating circumstances that prevented students from meeting registration deadlines. They come in two forms: registration petitions (to correct registration errors) or general petitions (to request exceptions to university-wide policies).

Can I call FedEx to see where my package is? ›

You can also call 1.800.GoFedEx 1.800.463.3339 and say “track my package.” Or text “follow” plus your door tag number to 48773. Did you know? shipments with our easy-to-use online tools and resources.

Does FedEx 2 day include weekends? ›

Use FedEx 2Day® Freight for the perfect balance of speed and cost. This service delivers in 2 business days, Monday–Friday, by noon for most shipments. Saturday pickup and delivery are available in many areas for an additional charge. You can ship individual skids over 150 lbs.

Can I pick up a package if FedEx doesn't deliver? ›

It will be held for pickup as early as the same day of your missed delivery attempt. Packages not picked up within 7 days will be returned to the nearest FedEx facility or shipper. Refer to your door tag for the pickup location and availability.

What does processing exception mean? ›

USPS may issue tracking updates that indicate a processing exception or delivery exception when a package is delayed or cannot be delivered. If you get a USPS update that says “processing exception,” it means your package has been delayed, most likely for one of the common delivery exception reasons.

What percentage of FedEx packages are late? ›

But when we dig a bit deeper, we find that one out of every 26 UPS and FedEx packages are actually delivered late — that drops the near 99 percent on-time rate down to that more troubling 96.2 percent. Weather delays are a huge culprit of causing distressed shipments and driving down these on-time rates.

What are the package restrictions for FedEx? ›

With FedEx Ground® and FedEx Home Delivery® Services, you can ship packages up to 150 lbs (68kg), up to 108" (274cm) in length, and 165" (419cm) in length plus girth. Place yellow and black safety heavyweight labels over the diagonal corners of the package if it weighs more than 75 lbs (34kg).

Why has my FedEx package not been scanned? ›

Why isn't my package moving when I check tracking? Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination.

Why would my package be relabeled? ›

Essentially your package ie being sent on to a different address to the one originally listed. The likely reasons for this happening are as follows: The package was sent to the wrong address or postal code by the sender.

Does FedEx deliver on Saturday? ›

Does FedEx deliver on weekends, including Saturday and Sunday? Yes, FedEx Home Delivery is an every-day delivery service, including Saturdays and Sundays with weekend delivery to most residential locations.

Can I leave a note for FedEx to leave package without signature? ›

If you know a FedEx package is coming that requires a signature, you can usually just leave a note for the delivery driver given permission to leave the package. The note must reference the tracking number, delivery address, and name and signature of the person signing. Your cell phone number is also a good idea.

Can I leave a note for FedEx direct signature required? ›

Can you leave a note for the FedEx signature required? Yes, you can leave a signed note that FedEx can take as evidence, and leave your package in a safe place at the courier's discretion. This could be a signed door tag alongside a FedEx signature release form.

Can you leave a note for a package that requires a signature? ›

Yes, you can leave a note directing UPS to have the package signed by a neighbor or have it delivered to a different location.

What does FedEx security delay mean? ›

Security or regulatory delays: Your shipment may be delayed or even returned if it is refused or improperly shipped. This can include trying to ship hazardous materials illegally or if there's a security concern at the recipient location.

What does it mean when FedEx says customer not available or business closed? ›

Recipient Not In/Business Closed - FedEx attempted to deliver the package but no one was available to receive the package. Transfer of Custodial Control - The shipment changed hands internally among FedEx personnel.

What happens if FedEx finds cash in a package? ›

If FedEx or UPS discovers money or U.S. Currency in the package, then they will contact law enforcement who might seize the package for forfeiture. If your package was seized, a state or federal law enforcement officer might knock on your door during an investigation.

Does FedEx ask for money before delivery? ›

Both FedEx and UPS say they do not seek payment or personal information through unsolicited texts and email. On its website, FedEx includes common warning signs of mail, text or online scams: Unexpected requests for money in return for delivery of a package, often with a sense of urgency.

When should FedEx say out for delivery? ›

“Out for delivery” means your package was scanned by a package handler and placed on a pallet to be loaded on a vehicle for delivery. You can check the estimated delivery window online.

Should I be worried if my shipment is on hold? ›

Often, “on hold” is nothing to worry about. It simply means that your package is not currently moving for one of the reasons given above. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with.

Is it normal for shipment to be on hold? ›

“ ON HOLD “ is scanned on shipments that are subject to scrutiny by Regulatory Authorities & Agencies ( Customs etc) of every country before further processing. Usually they are dutiable shipments or shipments that contravenes the import law of the designated Country.

What is the longest time for FedEx delivery? ›

FedEx Home Delivery takes 1–5 days to deliver within the contiguous U.S. or 3–7 days if you're shipping to residential addresses in Alaska or Hawaii. The exact time your FedEx Home Delivery shipment will be delivered is based on your shipment's origin and the distance to the destination.

Does FedEx delayed mean lost? ›

Delivery exception/delay means there are special circumstances with a delivery in process. You can access FedEx Tracking to track the status of your package and view the delivery exception in the Travel History section.

Why is my FedEx package stuck in transit? ›

It may be at a FedEx sorting facility, however, it has not reached its final destination and is not available for pickup at a FedEx retail location. If your package status is 'In transit': Your package has begun its journey. Continue to keep tabs on your package with regular status updates.

What is a pickup exception? ›

What is a Pickup Exception? There are different stages of order processing, and pickup is the final stage when a courier company receives the shipment. The status pickup exception is marked when the shipping carrier attempted pickup and couldn't complete it for different reasons.

What does FedEx delivery exception customer not available or business closed mean? ›

Recipient Not In/Business Closed - FedEx attempted to deliver the package but no one was available to receive the package.

What is a delivery exception target? ›

'Exception' or 'delivery exception' on your order status means the shipment experienced a change in the delivery schedule that may impact the expected delivery date. This may indicate your order was: Damaged during shipment.

Does FedEx deliver on Sundays? ›

Answers to your weekend delivery questions. Does FedEx deliver on weekends, including Saturday and Sunday? Yes, FedEx Home Delivery is an every-day delivery service, including Saturdays and Sundays with weekend delivery to most residential locations.

What does processing exception mean when tracking a package? ›

USPS may issue tracking updates that indicate a processing exception or delivery exception when a package is delayed or cannot be delivered. If you get a USPS update that says “processing exception,” it means your package has been delayed, most likely for one of the common delivery exception reasons.

Will FedEx try again if they can't deliver? ›

If you missed your delivery, FedEx may make additional attempts to deliver your package, or for residential addresses, it may be redirected to a nearby FedEx or FedEx OnSite location for customer pickup.

Can a FedEx shipment be stopped? ›

Keep in mind that you can only cancel a shipment before midnight local time, on the day the shipment was booked or on the date shown on the shipping label. If the shipping date has passed, you cannot cancel your shipment.

Can I refuse FedEx delivery? ›

How can I refuse a FedEx delivery? If a signature is required: Refuse a signature required package by telling the driver you don't want the package and refusing to sign for it. For most businesses, refusal of packages can be done by a receptionist or gatekeeper.


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